Tips

Do you know how your phone is answered 24/7?

"I don't know" is not an option

Practice using positive phrases

Do you know the route a typical call travels throughout your office?

Connect with the caller's name

Use intentional wording when asking someone to hold

Tips

Keep in mind that having a telephone conversation requires better articulation and listening skills than when communicating in person. Always verify all the information by repeating it back using a ph

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Towne Answering Service

208 North Main Street Souderton, PA 18964

Phone: 215-723-4316

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