About UsHistory
It all started back in the 50’s. Answering calls for – and actually dispatching – local police departments. The more modern version of Towne was incorporated in 1968 to provide call center and answering services for medical and commercial clients utilizing the best technology available at the time (the time was 1968 and the technology was a switchboard!). The majority of those clients are still with us today.
As time passed and technology advanced, so did Towne. The answering and call center equipment we use evolved from switchboards to a basic computerized system with handwritten messages. From there Towne moved to a fully computerized, paperless, state-of-the-art messaging system with digital lines and switching. In 2008, we moved to a larger facility at 208 North Main Street, in Souderton, Pennsylvania. In 2017, we implemented our fifth generation of computerized call center platform, which has enabled us to continue our growth and meet the needs of our customers into the 21st century.
Protected by redundant UPS battery back-up systems and dual standby generators in case of extended power outages, Towne’s computer systems and multiple-route / multiple-vendor telecommunications lines provide fail-over protection. Redundant switching and computer systems provide protection from hardware failures. Off-site backups also protect our data from both digital and physical damage. Remote administrative and operator capabilities are available in case the evacuation of our own facility is needed. Learn more about our redundancies here!
As technology has advanced, so have we. Today we serve companies in various parts of the country and in ways we could never have dreamed of back in the 50’s. Email and text processing, scheduling and managing appointments, screening applicants, – and of course, talking to people along the way – just like we did some 65+ years ago.
Vision, Values, Mission
Our Vision
We are a premier provider of customized solutions utilizing a unique blend of people and technology to provide unparalleled customer service and consistently exceed client expectations. We are….. TOWNE.
Our Values
To Our Clients, Vendors, and Employees: We are a customer-oriented company, built on honesty, integrity, and trust. You will find us to be responsive, dependable and dedicated to quality customer interactions. Our team approach empowers us to continuously strive for excellence in all that we do while enabling us to proactively address any issues or concerns. At Towne, we value all of our relationships; you will be treated as we would want to be treated.
Our Mission
We will be the preferred supplier of Answering services for our target audience based on our commitment to provide customized solutions, proactive customer service, and unmatched value. We will educate our clients and prospects to create an awareness of all solutions available to them and to see the extensive benefits and honest treatment they will receive.
Our Location
Located in Souderton, PA. Towne has proudly supported businesses and residents of Bucks and Montgomery County in Pennsylvania for more than 65 years. Today, we serve customers across the United States and Canada.
Physical Address:
208 N Main Street
Souderton, PA 18964
Certifications
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