Working at Towne

Being an Answering Operator

Towne Answering Service handles inbound voice calls from a variety of sources.  From Medical Offices and Veterinarians, to Service Companies and Contractors, to Professional Offices and Municipalities, and anything inbetween.

Of course we answer their calls, but we also schedule appointments for them, collect and distribute information, dispatch technicians, relay and patch calls, etc, etc.

Following scripted procedures, an operator is able to engage each account with customized service. 

We certainly are NOT just picking up the phone and saying ‘Hello’.

Being a Monitoring Operator

Towne Monitoring Service provides Alarm Monitoring to a variety of customers and needs.  From Fire and Burglar Alarms, to Personal Emergency Response Systems (PERS), to Elevator Monitoring and Care Calls, there’s a little bit of every aspect associated with this end of the business.

All of our operators are trained to Answer voice calls, and as you progress through that training we introduce Alarm Monitoring to most.

This is a specialized responsibility and with it comes an increase in your hourly rate as well.  It may sound intimidating, but our MOPs (Monitoring Operators) would tell you that once you get your feet wet, its actually pretty easy!